DJI Authorised Retailer Australia: ARS Explained

Some stores in Australia call themselves a DJI Authorised Retail Store (ARS), or say they’re the only Authorised Retail Store. That title comes from a store programme DJI runs with selected dealers. It isn’t the same thing as being authorised to sell DJI, and it doesn’t mean other stores aren’t.

Is Camzilla authorised by DJI?

Yes. Camzilla is an authorised DJI retailer and an Authorised DJI Service Centre. We’ve sold DJI since 2013, which makes us one of the oldest DJI retailers in Australia. We repair DJI drones in-house at our shop at 98 Pacific Hwy, Roseville, NSW.

What is a DJI Authorised Retail Store?

DJI describes ARS stores as “co-established by DJI and dealers”. DJI supplies the store design, staff training and marketing support. Both existing DJI dealers and businesses that aren’t DJI dealers yet can apply. You can read about the programme on DJI’s ARS page.

So “Authorised Retail Store” is a store title within DJI’s programme. A store without it can still be fully authorised to sell DJI.

Why isn’t Camzilla an ARS?

Because we’d have to stop selling other brands.

An ARS can’t sell anything that competes with DJI: no other drones, action cameras, 360 cameras or gimbals. We sell DJI alongside GoPro, Insta360, Antigravity, Aeroo, RAM Mounts and plenty more. We want to sell each customer the product that’s right for them. Often that’s a DJI product, but not always. That’s why we’d rather keep that choice than use the title of Authorised Retail Store.

Care Refresh swaps in store

If your DJI product is covered by DJI Care Refresh, you’re welcome to bring it to us any time, and we’ll swap it for a replacement on the spot, under your plan’s terms. There’s no need to post it to DJI. See DJI Care Refresh for what’s covered.

Frequently asked questions

Is Camzilla an authorised DJI retailer?

Yes. We’re an authorised DJI retailer and an Authorised DJI Service Centre.

What’s the difference between an ARS and an authorised DJI retailer?

An authorised retailer is approved by DJI to sell its products. An ARS is a store that has also joined DJI’s store programme, with DJI-designed fit-out and marketing support.

If a store says it’s the only ARS in Australia, does that make it the only authorised DJI store?

No. That claim is only about the ARS programme. Many authorised retailers, Camzilla included, sell genuine DJI products with full warranty.

Do I need to buy from an ARS to get genuine DJI products and warranty?

No. Any authorised DJI retailer sells genuine products, and they carry DJI’s warranty.

Can Camzilla do my Care Refresh replacement?

Yes. You’re welcome to bring your drone to our Roseville shop any time, and we’ll swap it under your plan.

If you have any questions about any of this, feel free to contact us.

Justin and the Camzilla Crew