Warranty
All of Camzilla’s products come with manufacturers’ warranties against defects. The terms of these warranties vary according to the specific product and are described in the documentation that accompanies the product.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Making a warranty claim
If your product is defective or faulty, falls within the manufacturer’s warranty period and meets the manufacturer’s terms and conditions, we will provide a repair or replacement, pending the manufacturer’s assessment.
To start a claim, contact us with your order number, the product’s serial number and a description of the fault. We will confirm the next step with you, whether that is a repair, a replacement or a return to the manufacturer for assessment.
Drone and camera repairs, in and out of warranty, are handled by our service and repairs team. DJI products covered by DJI Care Refresh are handled through our DJI Care Refresh service.
For change-of-mind returns and our general returns process, see our Returns Policy.
Mavic 4 Pro
RS 5
RS 2
RSC 2
Osmo Pocket 4P
Luna Ultra
X4 Air
X4
ONE X2
ONE X
GO 2
Power 1000 Mini
Power 2000
Power 1000
