Please contact us if your Pocket 2 has been activated for more than 30 days, please contact us prior to purchasing DJI Care Refresh.
For a small fee, DJI Care Refresh (1-Year Plan) provides 2 replacement units within 1 year, covering accidental damage. Other exclusive services include International Warranty Service, VIP phone service, free two-way shipping, and more.Click here to see the FAQ.
Once you've purchased Care Refresh, our staff will e-mail you your Care Refresh code and provide the URL for activating your policy. Following activation, your service agreement will be sent to you via email.
DJI Care Refresh only supports products purchased from official or authorized channels. You can use the International Warranty Service at any DJI authorized repair center across the globe after providing the proof of purchase and confirming the product eligibility.
• Diagnosis standards and replacement fees are subject to the policies of local repair centers. For more details, please contact the Call Center in your local area.
Each time you request a replacement, you'll receive a replacement unit that is new or equivalent to new in performance and reliability.
For DJI Pocket 2, the first DJI Care Refresh replacement fee is AUD 49, while the second replacement is AUD 69.
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